Return policy for Olina Krafty Creations

We want you to love your purchase, and we’re committed to providing high-quality handmade products. Please review our return policy below before placing your order to ensure a smooth experience.

Items not eligible for returns

We do not accept returns, refunds, or exchanges on the following items:

Games

Ready-to-Ship Tumblers

Subscriptions (including monthly mystery tees or any recurring product).

These items are final sale due to their custom nature, limited availability, or subscription format.

How to start a return

For all other products, returns may be accepted if:

the item is unused, unworn, and in original condition

You contact us within 72 hours of delivery, and the item is not listed under our non-returnable categories. Email us with your order number and details about the issue.

We will review your request and provide instructions if your item qualifies for a return.

Refunds and damaged items

If your order arrives damaged or incorrect, please contact us within 72 hours of delivery with photos of the issue.

We will work quickly to resolve the problem. Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refunds, if approved, will be processed promptly, and you will be notified of the timeline.